Job Description

• Manages a caseload of participants and provides counseling and mentoring
• Assesses participant competencies, work history, educational attainment, skills, and abilities; identifies challenges to finding employment and prompts them to find solutions
• Conducts regular ongoing individual meetings with participants for job search, education, job retention, and/or job readiness
• Completes an individualized overview of available services and works with participant to create an employment plan for short- and long-term goals
• Maintains information about area resources and employers
• Ensures participant accountability and attendance; tracks and maintains employment retention goals
• Provides government agencies with prompt notification that a participant has lost or reduced hours of employment
• Maintains scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issues
• Provides information to participants on available training and/or jobs that will lead to advancement
• Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with referral and continuing through retention and advancement efforts
• Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting the entire history of a program participant including log of supportive services issued
• Provides case management with a focus on helping customers to prepare for employment that leads to self-sufficiency
• Facilitates customer access to training, education, and to employment services, as well as job-specific information; provide case management to customers at the appropriate level.
• Display the ability to work with a variety of cultures, languages, educational and economic backgrounds in a classroom setting
• Always coordinate individual instruction in an orderly and professional manner
• Improve the job readiness score of students in workshops and deliver a pipeline of work ready customers to staff
• Introduce Company and other tools in the classroom (Resume-Pro, Company Academy, General Education Diploma Academy, Money-Skill, Project Chief Executive Officer)
• Ensure that individual participants complete and turn in assignments as scheduled
• Conduct follow-up outreach to students not engaged in classroom activities and document efforts in program issues systems
• Maintain student's assessments in files and student database
• Work well in teams, business customers and other staff
• Able to communicate effectively to both oral and written
• Additional duties as assigned

Qualifications

• Related Associate degree from an accredited university or college, or equivalent work experience
• Related work experience
• Excellent verbal and written communication skills
• Demonstrated customer service skills
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources
• One to three years’ experience in workforce development or related programs preferred

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