Job Description

Senior Information Security Analyst at ManTech summary:

As a Senior Information Security Analyst, you provide Tier 1 support for identity, access, and credentialing issues within a government cybersecurity environment. You resolve tickets related to access and credentials using platforms like ServiceNow and JIRA while supporting customer service operations. This role requires strong troubleshooting skills, handling PII, and working within secure DoD environments under active security clearance.

ManTech seeks a motivated and customer-focused Senior Information Security Analyst to join our team in Chantilly, VA . This opportunity is part of a TIER 1 Identity and Access Management program, supporting cybersecurity operations in a dynamic environment. You will provide essential Tier 1 support for access and credentialing issues, ensuring seamless identity services and customer satisfaction.

Responsibilities include but are not limited to:

• Supporting a team at a government site to process DEERS PII changes, CAC and token issuance, Retired Military ID services, PIN resets, and Helpdesk support
• Providing Tier 1 support for Identity, Access, and Credentialing within a customer-facing service desk environment
• Resolving ServiceNow and JIRA tickets involving access, credentials, and identity issues
• Offering input on project deliverables and reports as needed
• Maintaining flexibility to work shifts scheduled between 6:00 AM ET and 5:00 PM ET
  

Minimum Qualifications:

• Bachelor’s degree or an additional 4+ years of relevant experience in a customer support or service desk role
• 5+ years of experience in IT customer service support environments
• Strong troubleshooting skills to diagnose and resolve user issues
• Foundational understanding of Public Key Infrastructure (PKI)
• Experience handling Personally Identifiable Information (PII)
• Proficiency with Microsoft Word, Excel, and SharePoint
  

Preferred Qualifications:

• Experience in cybersecurity-related roles or disciplines
• Familiarity with Department of Defense (DoD) work environments
• Hands-on experience using ticketing systems such as JIRA and ServiceNow
• General knowledge of Identity, Access, and Credentialing services
  

Clearance Requirements:

• Must have a current/active TS/SCI with Polygraph.
  

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.

Keywords:

Information Security, Identity and Access Management, Cybersecurity, Tier 1 Support, Service Desk, Credentialing, Access Management, PII Handling, ServiceNow, JIRA

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