Job Description
Work in an amazing destination town surrounded by breathtaking mountains and spectacular lakes filled with year-round adventure! Enjoy world class mountain biking, hiking, fishing, ziplining, horseback riding, river rafting, water sports, golf, Glacier National Park, and more...
The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a Turn Down Attendant to work with our team.
PRINCIPLE RESPONSIBILITIES AND POSITIONPURPOSE:
The Turn DownAttendant is responsible for creating a welcoming and comfortable atmospherefor our guests by preparing guest rooms for the evening, typically from 2-10 pm.. This role is vital inensuring a memorable and luxurious experience, with meticulous attention todetail and a commitment to outstanding service.
MAIN DUTIES ANDRESPONSIBILITIES:
Performevening turndown service for assigned guest rooms, including tidying up theroom, refreshing amenities, and creating a restful environment.
Ensureall guest room standards are met, including cleanliness, arrangement, andpresentation.
Replenishguest supplies such as water, towels, and toiletries.
Assistin maintaining the overall cleanliness and appearance of guest rooms and publicareas.
Respondto guest requests promptly and courteously, ensuring guest satisfaction.
Collaboratewith housekeeping and guest services teams to provide seamless service.
The Lodge at Whitefish Lake's standards of excellence and adhere to the ForbesTravel Guide criteria.
Emptyinggarbage, removing dirty linens and towels upon request.
Alwayscarries a radio and responds to any amenity delivery requests.
Reportsnecessary maintenance issues to Front Office so a work order is made.
Assistswith housekeeping as needed for Daily Housekeeping Service for in-house guests.
Follows departmental policies and procedures.
Followsall safety and sanitation policies.
Assistsother departments when needed to ensure optimum service to guests.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITY Operating Housekeeping equipment suchas vacuums, mops, maid cart, etc.
Ability and willingness to adhere toall Averill Hospitality policies and ensure departmental personnel compliance.
Must maintain a positive influence inthe community and positive relations with area vendors.
Teamwork - Balances team andindividual responsibilities, exhibits objectivity and openness to others'views, welcomes feedback, contributes to building a positive team environment,and prioritizes the team's success above own interests.
Quality - Meets productivitystandards, completes work promptly, strives to increase productivity, worksquickly and efficiently.
Guest Service - Responds promptly toguests' needs and takes ownership of the overall guest experience.
Professionalism - Respectablyapproaches others, reacts well under pressure, treats others with respect andconsideration regardless of status or position, accepts responsibility for ownactions, follows through on commitments.
The Lodge at Whitefish Lake, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.
Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AVERILL HOSPITALITY EMPLOYMENT
Job Tags
Holiday work, Full time, Part time, Local area, Outdoor,