Job Description

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant .

LSF is looking for a talented Field   Trainer  who wants to make an impact in the lives of others.

Purpose & Impact: 

This is complex professional work providing, training, mentoring and support to case management staff. The employee in this position is expected to become familiar with agency contract goals and requirements and to ensure staff performance toward those goals. In addition, knowledge of Florida Child Welfare statutes, administrative code and operating procedures as well as any additional policies provided by the local Lead Agency or Department of Children and Families is necessary for the proper performance of this position. The Field Trainer/Job Coach is required to demonstrate advanced skills in communicating with, motivating, training and evaluating employees. Additional responsibilities include the coordination of new employee training, pre-service registrations, shadowing experiences, as well as assessing progress of new candidates in preparation for child welfare certification. 

Essential Functions:

• Creates, identifies, and coordinates the activities of newly hired case managers including shadowing experiences, compliance with training requirements, and opportunities for field training.
• Serves as point of contact for tracking pre-service registrations and certification requirements.
• Reviews each case in unit caseload on a quarterly basis. This review must include a one on one discussion with the assigned case manager, recommendations for case progress, documentation of the review and recommendations in the Florida Safe Families Network (FSFN) online database.
• Provides mentoring and support to case managers to include the completion of home visits within required time frames, the completion of required tracking tools, court documentation, staffing packets, family assessments, case documentation in FSFN within 48 hours, file maintenance and other required case work in timely manner.
• Reviews and assists with complex cases, provides guidance and support.
• Reviews work products such as family assessments, home studies, court reports, case plans and case documentation with case managers, and provides consultation and direction to them to ensure appropriateness, clarity, quality and thoroughness.
• Identifies performance needs of case managers and other assigned staff and develops and implements training plans and/or other opportunities for performance improvement.
• Provides guidance to case managers and other staff by coaching, motivating, training and providing staff development activities.
• Identifies and promotes outstanding performance.
• Participates in court proceedings with new case managers as necessary, and monitors worker performance in court.
• Mentors all new case managers in the field each month by participating in a home visit with the case manager and providing the case manager with appropriate feedback after that home visit. These mentoring visits are to be documented by the Field Trainer/Job Coach in FSFN within required time frames.
• Attends in-service trainings as arranges for sharing new information information gathered with unit workers and supervisors.
• Develops training and staff development plans with each new staff person in collaboration with the training unit supervisor(s).
• Provides community education through public presentations.
• Participates in agency CQI activities as required.

Other Functions:

All duties are performed in accordance with the following standards:

• Courtesy: Treats customers, the public and staff with courtesy, respect and dignity and presents a positive public image.
• Communication Skills: Keeps APD and Program Director fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrates effective oral and written communication skills in daily work.
• Teamwork: Supports the unit, department and/or organization and works with others in an effort to accomplish the goals of the unit, department and/or organization.
• Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area and ensures that unit workers do the same.
• Training: Attends and successfully completes all mandated training courses, must attend and successfully complete “Supervising for Excellence” training curriculum. Must complete all agency requirements to become certified as a Child Welfare Supervisor within required timeframes.
• Confidentiality: Adheres to all confidentiality rules.
• On-Call: Supervisors are expected to be available and on call at all times. Supervisor carries an active cell-phone during regularly scheduled work hours, as well as after hours and on weekends, in order to immediately respond to all calls.
• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Physical Requirements:

Must have a high level of energy, be adaptable to irregular hours, be flexible to cover on-call as needed, be able to travel as needed.

Education:

Must possess a bachelor’s degree in human services field. Must have a Child Protection Certification. Master’s Degree is preferred.

Experience:

Must have a minimum of two years of experience as a certified child welfare case manager in the Florida Dependency system. Prior supervisory experience preferred.

Skills:

• Knowledge of theories and practice of child protection, social work and family assessments.
• Knowledge of professional ethics related to child protection and counseling.
• Knowledge of theories of adult learning, ability to facilitate group and individual training activities
• Knowledge of physical and behavioral indicators of abuse and neglect.
• Knowledge of effective consultation and interviewing skills.
• Knowledge of training techniques.
• Knowledge of court procedures and legal requirements.
• Knowledge of methods of collecting, organizing and analyzing data.
• Skilled in direct observation of case manager’s abilities in interacting appropriately with families, community stakeholders, service providers and other professionals.
• Ability to assess case manager’s performance and develop staff development/training plans.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to understand and apply relevant laws, rules, regulations policies, and procedures.
• Ability to conduct thorough case staffing's, trainings, and other meetings.

Other:

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Principal Accountabilities:

• Reports directly to Training Unit Supervisor and ultimately, the Lead Assistant Program Director
• Team player with co-workers, administrators and funders
• Accurate, complete, and timely submission of required reports
• Adherence to all licensing and quality assurance standards
• Adherence to agency policies and procedures

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need.  Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including :

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

LSF is proud to be an equal opportunity employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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