Job Description

It is the primary responsibility of the Assistant Executive Housekeeper at Vdara to manage all operations for assigned areas within Housekeeping, and to perform all assigned functions/duties in accordance with established guidelines/procedures. Oversee assigned operational functions in alignment with the strategic plan and vision for the department, division, and property. Ensure the consistent delivery and measurement of guest service standards within Housekeeping, adhering to the company’s established guidelines and expectations. Lead the research, development, evaluation, and implementation of new products, services, technologies, and processes to maintain a competitive edge and meet evolving guest needs in the dynamic hospitality and gaming environment. Manage all Human Resources responsibilities for Housekeeping, including recruitment, performance management, and employee relations. Mentor and coach Housekeeping Floor Managers, providing them with additional responsibilities and development opportunities to promote career growth. Assume full responsibility for the Executive Housekeeper’s duties in their absence. Foster a team-oriented culture, emphasizing the importance of delivering exceptional service and maintaining a commitment to excellence. Ensure compliance with guest service standards, departmental policies, and procedures, identifying and correcting inefficiencies or issues that hinder service excellence. Oversee accountability processes, ensuring adherence to budgetary guidelines, company policies, departmental standards, and legal requirements. Manage both short- and long-term departmental objectives, documenting and communicating any issues that could impact future goals to the Executive Housekeeper. Continuously assess staffing levels based on business demands and recommend appropriate adjustments. Respond promptly and professionally to guest interactions, ensuring effective problem resolution and positive guest experiences. Conduct daily room inspections to verify that Housekeeping Floor Managers and Guest Room Attendants meet sanitation and quality standards. Train and support Housekeeping Floor Managers to perform room inspections in accordance with quality assurance guidelines. The ideal candidate should have a Bachelor degree or equivalent experience and 2+ years of prior relevant experience, including 1+ years of supervisory experience in a Union property. Bilingual in Spanish is highly preferred.

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