Job Description
We are seeking a detail-oriented and customer-focused Web Chat Agent to join our support team. In this role, you will interact with customers through live chat on our website to provide information, resolve issues, and ensure a seamless online experience. The ideal candidate will have excellent written communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer service.
Key Responsibilities:
* Respond promptly and professionally to customer inquiries via web chat.
* Assist customers with product information, order tracking, returns, and troubleshooting.
* Maintain a positive, empathetic, and professional attitude toward customers at all times.
* Accurately document customer interactions in the support system.
* Collaborate with other departments to resolve complex customer issues.
* Identify and report trends in customer inquiries or issues to improve service quality.
Qualifications:
* High school diploma or equivalent
*
* 1+ year of experience in customer service, preferably in a web-based environment.
* Excellent typing and written communication skills.
* Ability to multitask, prioritize, and manage time effectively.
* Comfortable using chat platforms, CRM systems, and other digital tools.
Work Environment:
* Remote or on-site positions available depending on company location.
* May require evening or weekend availability based on shift scheduling.
Job Tags
Remote job, Shift work, Weekend work, Afternoon shift,
Similar Jobs
Anheuser-Busch
...planning 90-180 days out, visiting key retailers, ride withs, events and consumer activations. The position works very closely with Anheuser Busch wholesaler partners and local commercial team.**JOB RESPONSIBILITIES:**+ Super passionate about the beer industry and loves...
The Eye Group
...and incorporate specialties of interest. Enjoy South County's scenic beaches, tranquil farmlands, and historic landmarks. Nearby Downtown Wakefield is situated on the revitalized Saugatucket River, an architectural sight to behold. Unique shops and restaurants line Main...
Flyspace Productions LLC
...Audio A1 Technician Flyspace Productions is a full service, woman owned event management and production company headquartered in... ...diverse teams. Relevant certifications or a degree in audio engineering or a related field is preferred. Ability to handle the physical...
Odoo
...efforts. Applicants must be authorized to work for any employer in the U.S. We are unable... ...: Address Tier 1 and 2 issues via email, chat, and phone Customer feedback: Collect... ...professionals ~$100 towards a work-from-home office setup ~ Evolve in a nice working...
MBO Partners
...AARPs Fun & Fulfillment Marketing team is seeking an experienced and strategic Marketing Manager to support marketing programs that promote social connection among older... ...communications). This is a full-time, remote contract position. Key Responsibilities...