Job Description
Position Summary:
The California Wolf Center's (CWC) Volunteer Coordinator and Education Assistant is responsible for planning, development and implementation of the organization's Volunteer Program that supports the mission of CWC. She/he will recruit, train and manage volunteers and interns. She/he is also responsible for coordinating the program to expand CWC's volunteer base, retain existing volunteers and enhance the volunteer experience. This position will also assist with education outreach including leading tours, scheduling guests, training new educators, and data entry.
Essential Duties & Responsibilities
• Oversee and manage volunteers including recruitment, training and scheduling
• Schedule and lead training of new volunteers and interns and determine best fit for specific areas (education, wolf care, facilities)
• Review/update volunteer and intern training manuals as needed
• Provide ongoing communication with volunteers and interns via email and newsletter
• Serve as primary liaison for volunteer and intern related inquiries
• Respond to e-mail and all correspondence in a timely and courteous manner
• Develop, manage, and oversee volunteer/intern budget
• Create an incentive and recognition program that rewards volunteers for their dedication to CWC
• Provide monthly report on volunteer and intern programs
• Maintain database on volunteer and intern hours worked, training, and contact information
• Serve on relevant committees and attend committee meetings, as necessary
• Receive training to assist other departments as needed, including animal care/husbandry
• Lead scheduled wolf tours for groups up to 30
• Train volunteers and other staff members in leading tours
• Proactively assist in answering guest questions and scheduling requests including answering phones and emails.
• Assist in educational record keeping for monthly and grant reports
• Coordinate public outreach event participation for CWC
• Other duties as assigned
EDUCATION & EXPERIENCE PREFERED
Bachelor’s degree in biology, zoology, education or related field or equivalent work experience. Minimum 2 years' experience working in wildlife conservation, zoo or museum setting in volunteer management or education, or a combination of the above.
Valid California driver’s license required.
KNOWLEDGE, SKILLS & ABILITIES
Required
• Professional, poised and efficient manner in working with the public, volunteers and staff; strong customer service sensibility and diplomacy
• Strong listening and problem-solving skills
• Excellent writing and oral presentation skills, and an enthusiastic and energetic personality; confident verbal communicator to a variety of audiences
• Excellent organizational and time management skills
• Working knowledge of Microsoft Office Suite and Google Workspace
• Working knowledge of Volunteer Management Software (Volgistics)
• Working knowledge of FareHarbor Software
PREFERRED
• Experience in volunteer management position
• Knowledge of and/or interest in wolf recovery and conservation
WORKING CONDITIONS
Work will be performed primarily in an office environment, on the grounds of CWC in Julian, CA. Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than two (2) hours per day in and around predatory animals, namely wolves. Hours are set in coordination with staffing needs and may vary based on tour and volunteer scheduling. Some travel requirements may occur, for which private means of transportation must be available along with a valid driver’s license. Weekend and evening hours required according to the needs of the department. Weather conditions due to CWC's location can vary from high temperatures to freezing, windy and snowy.
SUPERVISION
Received: Education Manager / Given: Volunteers, Interns, Educators
About California Wolf Center (CWC): The California Wolf Center is a 501 (c) (3) nonprofit organization founded in 1977 whose mission is dedicated to the return of wild wolves to their natural habitat and to the people who share the landscape with them. We foster communities coming together to ensure wolves; livestock and people thrive in today's world.
EMPLOYMENT AT THE California Wolf Center
It is the policy of CWC to provide equal employment opportunities to all qualified persons without regard to race, creed,
religion, sex, sexual orientation, age, national origin, physical or mental disabilities, marital status, veteran status, or any
other status or characteristic protected under federal, state, or local law. The Immigration Reform and Control Act of 1986
requires CWC to hire only individuals who are eligible to work in the United States. Upon the employee’s reporting for the
first day of work, an individual will be expected to provide documentation of employability.
For consideration, please submit your resume to: HR@californiawolfcenter.org
A cover letter is optional.
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