As an usher, greeter or ticket taker, you help to ensure safety, help to maintain the cleanliness of the venue and engage with guests to assist with their needs before, during and after the show. Job Functions: Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event. Assist with keeping the venue safe, clean and presentable to the guest. Help resolve guest complaints or problems. Examine tickets or passes to verify authenticity. Provide assistance to guests with that require assistance with accessible seating, such as accelerated entry, manual screening and guidance to accessible areas. Guide guests to exits or provide other instructions or assistance in case of emergency. May assist in verifying staff credentials to generally restricted areas. Partner with fellow team members at the end of show to close the venue. Assist patrons by giving directions places inside or outside the venue. Ensure guests are safely enjoying the show. Additional tasks as requested by management. Qualifications: High School Diploma or equivalent preferred. At least 1+ year in a guest service role preferred. Excellent verbal, written and interpersonal communication skills. Acute sense of judgment, tact and diplomacy. Position requires constant walking, climbing stairs and occasional sitting, lifting and carrying 25+ lbs.
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