Position: Vendor Manager
Pay: $46-51/hr
Location: Englewood Cliffs, NJ
HYBRID 4x onsite, 1 day WFH
Type: W2, Contract
Top Skills: Vendor Management, Expertise on Power Point & Excel, Strategic and Analytic Thinking
Overview: We are seeking an experienced Vendor Manager with sharp analytical and stakeholder management skills to oversee and optimize our B2B Field Service network of third-party service providers and suppliers. Our service providers play a key role across the end-to-end customer journey, including contact center operations, technical support, logistics coordination, in home repairs, product exchanges/installations, and depot repair. This role is pivotal in ensuring service excellence, compliance, and operational efficiency across our vendor ecosystem.
Responsibilities:
• Establish and maintain strong relationships with key vendors and stakeholders.
• Develop, implement and maintain vendor management policies and procedures to optimize vendor performance and ensure compliance with company standards.
• Ensure that the standard procedures are followed and that vendors meet or exceed their contractual obligations.
• Monitor and coordinate vendor performance reviews, audits, and assessments to ensure KPIS (key performance indicators) are maintained.
• Analyze vendor performance data to identify trends, cost-saving opportunities, and areas for improvement.
• Monitor and support the vendor selection process, including the development of RFPs (request for proposals), bid evaluation, and contract negotiation.
• Address and resolve any vendor-related issues or disputes in a timely and effective manner.
Skills and Qualifications:
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