Job Description

Position: Vendor Manager

Pay: $46-51/hr

Location: Englewood Cliffs, NJ

HYBRID 4x onsite, 1 day WFH

Type: W2, Contract

Top Skills: Vendor Management, Expertise on Power Point & Excel, Strategic and Analytic Thinking

Overview: We are seeking an experienced Vendor Manager with sharp analytical and stakeholder management skills to oversee and optimize our B2B Field Service network of third-party service providers and suppliers. Our service providers play a key role across the end-to-end customer journey, including contact center operations, technical support, logistics coordination, in home repairs, product exchanges/installations, and depot repair. This role is pivotal in ensuring service excellence, compliance, and operational efficiency across our vendor ecosystem.

Responsibilities:

• Establish and maintain strong relationships with key vendors and stakeholders.

• Develop, implement and maintain vendor management policies and procedures to optimize vendor performance and ensure compliance with company standards.

• Ensure that the standard procedures are followed and that vendors meet or exceed their contractual obligations.

• Monitor and coordinate vendor performance reviews, audits, and assessments to ensure KPIS (key performance indicators) are maintained.

• Analyze vendor performance data to identify trends, cost-saving opportunities, and areas for improvement.

• Monitor and support the vendor selection process, including the development of RFPs (request for proposals), bid evaluation, and contract negotiation.

• Address and resolve any vendor-related issues or disputes in a timely and effective manner.

Skills and Qualifications:

• Bachelor's Degree with 6+ years of directly related experience is required.
• Vendor management operations.
• Masters Degree preferred.
• Experienced in contract negotiation, outsourcing strategies and vendor performance management.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent written and verbal communication skills with the ability to convey information clearly and professionally.
• Demonstrated ability to build effective relationships, influence stakeholder, and collaborate internally and externally and across all organizational levels.
• Ability to work independently and manage multiple projects simultaneously.
• Highly detail-oriented with strong organizational and time management skills.
• Proficient in Microsoft Office Suite (Excel, Power Point) and experienced with vendor management software and ERP systems (e.g., SAP).

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