As part of the Security and Network Operations Command Center (SNOCC) staff you will be instrumental in supporting customers as part of our managed services and support offerings. All staff will be placed in our on the job career development program that will allow you to increase your technical skill, with the potential for almost unlimited career growth. We will invest in you if you invest in a career with us. If you are ready for a career offering enterprise level challenges in an immersive, learning oriented, and close-knit but relaxed team environment, this is the position for you.
This position is responsible for assisting internal and external customers in network surveillance, referring of technical problems, processing customer tickets, communicating with Telco carriers, and interaction with hardware vendors and partners. You will also be supporting, configuring, troubleshooting, and maintaining our customers’ devices and infrastructures.
This is a 24x7x365 Network Operations Control environment and we are currently hiring for our night shift, with the opportunity to work mornings and afternoons at a later time. We are hiring for our Chicago, Hammond, Nashua and Albuquerque office locations. You will be required to be in office on a hybrid schedule.
Requirements
Preferred Skills
Nexum, Inc. is an EOE (Equal Opportunity Employer) committed to workforce diversity and inclusion. All employment is decided on the basis of qualifications, merit, and business need. Nexum uses E-Verify to maintain a legal workforce. Employment is contingent upon a successful background investigation. Nexum, Inc. does not hire individuals who require sponsorship.
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