Job Description

Physical Security Systems Analyst

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide financial security.

The Physical Security Systems Analyst role will be responsible for ensuring that all Global Security Technology systems and equipment are installed, maintained, and functioning as expected. Global Security applications include Physical Access Control, Video Management System, and Personal Identity and Access Management System (PIAM).

Will work closely with the Project Management team to program and commission new security equipment globally. Working within Salesforce to open and resolve trouble tickets, including working alongside our IT Support Teams and Security Integrators to quickly resolve issues related to Security Technology systems and equipment.

The analyst will also assist various teams throughout Global Security in retrieving and reviewing video and running reports from our Access Control System to support Investigations, Audit and Compliance, and office utilization among other business requirements as needed.

Specific Responsibilities Include:

• Work with Project Management team on configuration and programming of physical security systems including, Access Control and Video Management Systems for all new sites globally
• Work with Security Integrators to install, program, commission and confirm new systems or major upgrades
• Program and Print Access Cards for some sites as needed
• Troubleshoot and engage with Security Vendors globally to fix both hardware and software issues
• Work with internal IT teams to troubleshoot and fix offline devices.
• Support Physical Security Systems team on onboarding and implementing new technologies to enhance Safety and Security throughout the organization.
• Perform routine systems checks to ensure devices are working correctly and system is up to date
• Conduct CCTV video review to investigate alarms, incidents, and other safety/security events
• Provide excellent Customer Service to a wide range of clients, senior executives to external vendors
• This position will require some on-call work which may involve working nights and weekends to support our international projects and remediate high priority issues

Qualifications:

• 5+ years of experience in Physical Security Systems and/or related Information Technology experience
• Ability to learn and support new systems and applications
• Able to communicate effectively and professionally both orally and written
• Ability to work nights and weekends as needed
• Strong computer skills and experience with MS Office applications

Preferred Qualifications:

• Bachelor's degree
• PSP Certification
• Certification in Genetec Omnicast and Genetec Synergis

At AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We're proud to offer a range of employee benefits and resources that help you protect what matters most your health care, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, the "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees' development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

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