Job Description

Essential Functions :

• Designs, configures, and implements next-best-action strategies to optimize customer engagement across various channels.
• Configures and manage rules to ensure customers receive effective offers, balancing business needs like cross-selling and upselling.
• Configures action, treatment, and group-level engagement policies. Define outcomes such as sales, service, retention, and loyalty.
• Conducts gap analysis to extend existing logic into the Next-Best-Action Designer framework.
• Supports quality assurance, simulation, reporting, monitoring, and control of Pega setup.
• Partners with Marketing stakeholders to ensure the right content is being delivered to leads at each stage of the buyer's journey, supporting conversion goals.
• Collaborates with Marketing stakeholders to use data effectively, ensuring the strategies can be tracked, scored, and reported on efficiently.
• Provide step-by-step guidance and best practices to avoid common mistakes in customer decisioning strategies
• Participate in workshops to improve strategies and address challenges in lead generation and customer retention.

Education and Experience:

• Bachelor's degree in Marketing, Business, or related field.
• Minimum three (3) years of experience with Pega decision-making tools or similar platforms required.
• Proven experience with Pega Customer Decision Hub and Next-Best-Action Designer.
• Experience with data analysis and omnichannel marketing strategies.

Pay Range: $84,000.00 - 112,000.00/yr

Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!

In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!

Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at recruitment@glidewelldental.com. Please indicate the specifics of the assistance needed.

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