Customer Service Representative Job at Compunnel Inc., Auburn, NY

N3VoUXFvc1lsblJpZVNEZXR2dUY2NmR3c1E9PQ==
  • Compunnel Inc.
  • Auburn, NY

Job Description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

About the Role:

We are seeking a dedicated Customer Service Representative to join our team on a contract basis to cover maternity leave. This role serves as the first point of contact for customers by handling phone calls and email inquiries and routing them to the appropriate departments.

Key Responsibilities:

  • Serve as the initial contact for customer phone and email inquiries
  • Route inquiries promptly and accurately to the right teams
  • Follow ISO9001 customer service procedures and work instructions
  • Use key systems including ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 phone system
  • Assist with warranty claim processing
  • Perform other duties as assigned by the Customer Service Manager

Preferred Skills & Experience:

  • 1–3 years of experience in a customer service role
  • Proficiency with ERP-LX is required
  • Financial/accounting aptitude and strong problem-solving skills
  • Familiarity with MS Office, Salesforce, and CRM tools
  • Excellent communication skills and customer-focused mindset
  • Ability to work independently with a responsible and self-motivated approach
  • High school diploma required; Associate’s degree or some college coursework preferred

Job Tags

Contract work,

Similar Jobs

Victoria Logistics Carrier LLC

12-16 Ft Box Truck Owner Operator Job at Victoria Logistics Carrier LLC

Hello, guys!We are hiring Box trucks owner-operators for our company VICTORIA LOGISTICS CARRIER. We work within an independent contract agreement and offer very competitive rates. You can always negotiate the rate with our dispatchers as well.A large number of loads... 

Disability Solutions

Director of Event Technology I - Bloomington/Normal Marriott Hotel and Conference Center Job at Disability Solutions

 ...Position Overview The Director, Event Technology (SNE) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue... 

Bestica

Travel Certified Surgical Technologist - $1,414 per week Job at Bestica

 ...Trauma Vascular About Bestica We are a trusted provider of solutions in Information Technology and Healthcare sectors to the DoD, Federal and Commercial markets. Our guiding principle and core values help us care for our people and the community; and build a culture... 

Walrath Recruiting, Inc.

Inside Technical Sales Representative Job at Walrath Recruiting, Inc.

Salary: $60K $80KJob Title: Inside Technical Sales RepresentativeJob #: 5414Location: Schenectady, NYCategory: Sales /Manufacturing...  ...of a combination of virtual and in-person.If you are qualified for this position, please apply using our secure online form.... 

Raytheon

Senior Engineer - Mission Planning (Onsite) (Hiring Immediately) Job at Raytheon

 ...Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements:Security Clearance:TS/SCI with CI Poly - Current At Raytheon, the foundation of everything we do is rooted in our values and a higher calling to help our nation and allies defend freedoms and...