Job Description

Your true skill, and therefore passion, is deeply rooted in sales and business development for recruitment agencies and executive search firms. Joining Hospitality Confidential as Client Success Associate gives you responsibility for all the things you love about selling services that help companies grow and professionals achieve their career goals:

• Developing sales strategy and executing outreach campaigns
• Identification of prospects and discovering new leads
• Engaging with decision makers through effective prospecting
• Securing new clients and on-boarding them to understand the value of working with Hospitality Confidential

You’ll thrive in the business if you crave working in a non-corporate environment, where collaboration is championed. Working in close proximity with the ownership of the business gives you the accountability you want; Combined with the opportunity to stand out as an ambassador for our service offering.

Every day you’ll be in direct communication with a variety of executive hiring managers and business owners – evaluating their organization’s talent needs and sharing our unique solutions to their hiring challenges. Your success in this role will be underpinned by your organizational skills, relationship focus and track record of accomplishing long term goals. It’s the patience you possess combined with your consistency and persistence that’ll make the difference.

We don’t simply claim to be a different agency. The proof is in our behavior. Embracing diversity, equity, inclusion, and ethical hiring practices is integral to representing our values with authenticity.

Responsibilities

• Completing recruitment training and successfully showing proficiency in understanding and performing recruitment processes and standards.
• Taking on Recruitment Associate responsibilities and expectations when the company requires.
• Prospecting, vetting, and generating new clients.
• Adhering to SOP’s, process, and outreach tailored to our brand.
• Punctually attending Search Parameter meetings with onboarding clients and delivery team.
• Preparing, maintaining, and updating client profiles in our ATS or CRM in a regular and timely fashion.
• Utilizing market research in various territories, national cities or regions in the US to present new expansion campaigns that are strategic and process driven.
• Regularly attending and contributing to internal team meetings while collaborating with recruitment associates and ownership on a daily or as needed basis.
• Attending industry events, maintaining a working knowledge of hospitality and F&B trends, and consistently networking within the hospitality and F&B sector.
• Performing volume based outreach and continuously building and nurturing a bench of clients from a variety of sources. This can include: cold calling, email outreach, email blasts, texting, visiting etc.
• Developing alternative strategies if required.
• Creating and pitching marketing ideas in conjunctions with campaigns.
• Regularly presenting and updating ownership on clear data and numbers driven weekly progress and efforts while completing all KPI’s and reaching company standards of success without fail.
• Completing ongoing recruitment, sales, DE&I, hospitality, and unconscious bias training as required.

Physical Requirements

• Ability to remain in a seated position for extended periods, for over 75% of the workday.
• Occasionally required to move throughout the office environment to access files, office equipment, or other work-related materials.
• Frequently operates a computer and other standard office equipment, such as a keyboard, mouse, and cell phone.
• Must be able to verbally and non-verbally communicate clearly and effectively to exchange information with colleagues, clients, and others in the English language, including the ability to perceive and convey information accurately.
• Must assess the accuracy, neatness and thoroughness of the work assigned.
• Must perform repeated motions that may include the wrists, hands and/or fingers.
• Must occasionally move about to accomplish tasks or move from one worksite to another.
• Must occasionally commute to offsite industry events potentially once a week, and clearly and effectively exchange information verbally and non-verbally with others in the English language.

Requirements

• Must be able to commute to the office daily during training and 2x a week thereafter.
• 2+ years experience as a business development associate, sales associate, or client relationship associate in a recruitment agency.
• Ability to present clear numerical data in regards to history of revenue generation and sales achievements.
• 1+ year of previous experience working in the hospitality or F&B field with a continued interest in and working knowledge of the business.
• Exceptional organizational skills and natural inclination to work with a sense of urgency.
• Emotionally intelligent, diplomatic, systematic, and patient.
• Interest in equitable hiring practices and the DE&I field.
• Prior experience with Applicant Tracking Systems and other sales and CRM tools such as Hubspot, Salesforce, Sales Navigator etc.
• Fluency in Google suite, Microsoft suite, etc.
• Strong formal written and verbal communication skills.

Compensation & Benefits: 

• $90-140k+ OTE (Base Salary + Competitive Uncapped Commission Incentives + Annual Bonus Incentives)
• Paid Holidays, Vacation Days, and Sick Days
• Monthly Cell Phone + Computer Stipend
• Incremental PTO offered
• Health Insurance Benefits
• Hybrid Work Schedule (60% remote after training)
• Paid Parking
• Sponsored R&D Outings, Networking + Hospitality Events, and Client Visits

HOSPITALITY CONFIDENTIAL is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Tags

Similar Jobs