Job Description

Peer leader to Business Office Associates, responsible for processing and auditing paperwork associated with sales, leading self and others through daily business requirements, cash management, and providing exceptional customer service. Mentors Business Office Associates, assisting them with development and training. Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines. Participates in the rotation of the “Manager on Duty” role – responsible for delegating and directing the business office work flow, answering questions related to transactions, handling customer issues/concerns and following up on delegated business office work tasks. Delegates and follows up on various Business Office tasks. Provides customer service by listening, answering customer questions and explaining paperwork process. Processes paperwork associated with retail automobile sales including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and titling, and auditing completed paperwork. Processes paperwork associated with an appraisal lane purchase including title collection calls and follow up, obtaining proper paperwork and signatures from customers and sending appropriate documentation to Corporate for funding of drafts. Manages cash including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security. Processes paperwork affiliated with the state DMV. This includes submitting paperwork necessary to title and register a vehicle for a customer after the sale. Clerical responsibilities including copying, filing and answering phones. May assist in hiring process by attending job fairs and performing interviews in partnership with a manager. Qualifications include ability to create and maintain a positive work environment, perform supervisory tasks (preferred experience: 3 years of customer facing work; 1 year of supervisory work), delegate effectively, follow up, make decisions using independent and sound judgment, resolve customer and associate issues, read, interpret and transcribe data to maintain accurate records, understand numeric filing system, use word processing, spreadsheet and other programs with intermediate PC skills, multi-task in a high energy, fast-pace work environment, lift objects weighing 15-20 lbs, and communicate effectively with customers and associates. Complete CarMax provided training on the functional areas of the Business Office for cross-training and full coverage.

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