Job Description

Bilingual Patient Scheduling Coordinator Patient Engagement & Retention

Are you a persuasive and results-driven call center professional? As a Bilingual Patient Scheduling Coordinator Patient Engagement & Retention, you will play a vital role in connecting patients with essential medical care. In this fast-paced, target-driven environment, you will engage with potential and existing patients, overcome objections, and confidently schedule appointments.

If you thrive in a dynamic setting, enjoy interacting with people, and want to be part of a growing, stable organizationapply online today!

No medical experience? No problem! We provide comprehensive training to ensure you feel confident in assisting patients effectively.

Hours: Monday through Friday, eight-hour shifts from 6:30 AM 7:00 PM (flexibility required) Bilingual Required: (English & Russian and Ukrainian Speaking)

Responsibilities:

• Handle inbound and outbound calls in a high-volume
• Use persuasive communication techniques to overcome objections and secure patient appointments.
• Present a positive, professional, and energetic approach to patients.
• Meet and exceed key performance metrics (KPIs) related to scheduling and retention.
• Educate patients on services, benefits, and appointment details.
• Proactively follow up with patients to ensure continued care and appointment attendance.
• Resolve patient concerns efficiently while maintaining a high level of customer service.
• Accurately enter patient information and schedule appointments in the system.
• Work collaboratively with the team to drive patient engagement and retention.
• Adhere to scripts, decision trees, and compliance protocols.
• Additional duties as required.

Pay Rate: $20.00 - $23.00 per hour

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