Job Description

Job Description

Job Description

We are looking for a dedicated Bilingual Korean/English Customer Success & Sales Specialist to be the primary point of contact for our Korean and English-speaking customers.

You will be instrumental in delivering world-class service while also identifying opportunities to grow our customer base by educating them on the value of our high-quality nutraceutical products. This is a critical remote position where you will work independently, managing customer relationships through various communication channels.
Pay: $21.00 - $24.00 per hour, depending on experience.

Flexibility: We are open to Full-Time or Part-Time candidates. We are happy to adjust schedules to accommodate academic commitments for students.

Core Coverage Need: Our primary need is for coverage until 7:00 PM, Monday through Friday, and on Saturdays from 8:00 AM - 12:00 PM (noon).

Full-Time Schedule Note: Full-time employees may take one weekday off in exchange for covering the Saturday shift.

Hours: Our customer service is expanding its coverage hours from the current 8:30 AM - 5:00 PM (M-F) to include expanded weekday evening and Saturday morning coverage.

Responsibilities:
Serve as the first point of contact for inbound customer communications (phone calls, emails, and chat) in both Korean and English.

Provide comprehensive and accurate information regarding our nutraceutical products, including ingredients, benefits, usage, and pricing.

Efficiently manage customer transactions, including order placement, tracking, modifications, and returns.

Proactively troubleshoot, resolve, and escalate customer complaints and complex issues with professionalism and efficiency.

Maintain expert-level knowledge of all products and company policies.

Working hours: 8:00 AM - 12:00 PM (Various Shifts Available)

Skills:
Familiarity with nutraceutical, health, or wellness products.

No degree is required for this position.

Education:
No Degree Required

Experience:
1-4 years

Qualifications:
Must be fluent in both Korean and English (speaking, reading, and writing). A language assessment will be administered with a Synergy Korea office employee as part of the hiring process.

Proven customer service experience (1+ years preferred) in a high-volume or call center environment, preferably in an inbound capacity.

Exceptional communication and interpersonal skills.

Strong analytical, problem-solving, and detail-oriented abilities.

Self-starter with proven adaptability and time management skills for successful independent work in a remote setting.

Must reside in Salt Lake County or Utah County, UT for equipment pickup and local support.

Ready to Apply?
If you are fluent in Korean and passionate about customer success, apply today to join our growing remote team and help us connect with our international customers!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Company Description

Spherion (spherion.com) is a leading recruiting and staffing provider, specializing in temporary and direct hire placement of administrative, clerical, customer service, light industrial and professional job candidates. To help clients attract, engage and retain a high-performance workforce, Spherion offers in-depth market knowledge, outstanding customer service, a strong network of talent and unique insights from its groundbreaking Emerging Workforce® Study, now in its 21st year. As an industry pioneer, Spherion has, for more than 70 years, matched candidates to clients in virtually every industry across the U.S. Today, each Spherion office is independently owned and operated by a team of local specialists, dedicated to delivering great experiences, powered by technology but always with a personal touch. To learn more about one of the nation’s fastest-growing industries, visit spherion.com/utah

Company Description

Spherion (spherion.com) is a leading recruiting and staffing provider, specializing in temporary and direct hire placement of administrative, clerical, customer service, light industrial and professional job candidates. To help clients attract, engage and retain a high-performance workforce, Spherion offers in-depth market knowledge, outstanding customer service, a strong network of talent and unique insights from its groundbreaking Emerging Workforce® Study, now in its 21st year. As an industry pioneer, Spherion has, for more than 70 years, matched candidates to clients in virtually every industry across the U.S. Today, each Spherion office is independently owned and operated by a team of local specialists, dedicated to delivering great experiences, powered by technology but always with a personal touch. To learn more about one of the nation’s fastest-growing industries, visit spherion.com/utah

Job Tags

Remote job, Hourly pay, Permanent employment, Full time, Temporary work, Part time, Work experience placement, Work at office, Local area, Monday to Friday, Shift work, Day shift, Saturday, Afternoon shift, Weekday work,

Similar Jobs