Bilingual Contact Centre Agent Job at People Store, Canada

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  • People Store
  • Canada

Job Description

Job Description

Job Description

We're Hiring: Bilingual Contact Centre Agent (Tuesday–Saturday, 11:30am–8:00pm)
Location: Brossard
Starting Rate: $19.50/hour

Are you passionate about delivering exceptional customer service and fluent in both English and French? Join our team as a Bilingual Contact Centre Agent and be the first point of contact for our valued customers.


The Contact Centre Agent is responsible for ensuring an outstanding customer experience by handling inquiries, resolving issues, and supporting our customers efficiently and professionally.

Schedule:

  • Tuesday to Saturday

  • 11:30 AM to 8:00 PM

Responsibilities:

  • Handle incoming customer calls and assist with outbound calls as needed

  • Respond to customer inquiries and direct calls appropriately

  • Analyze and diagnose problems to resolve issues at first contact

  • Manage emails and ensure high customer satisfaction

  • Escalate complex issues to appropriate internal teams

  • Foster strong relationships with customers and colleagues

  • Perform additional related tasks as required

Education & Experience:

  • High school diploma or equivalent (post-secondary an asset)

  • Minimum 1 year of customer service experience in an office/call center environment

  • Proficient in phone communication and computer usage

Bilingualism (English & French) is required.

If you are interested please clic on Apply now or send your resume to london@peoplestore.ca

Job Tags

Saturday,

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